FAQ
Some of the most frequent questions our users ask are covered here.
Q: I have transferred EQ tokens to Moonbeam but don’t see them in my Metamask wallet. What should I do?
A: You need to add xcEQ to Metamask. Here is a quick guide:
- 1.Select Moonbeam network
- 2.Click "import tokens"
- 3.Select "custom token"
- 4.Paste 0xFFFFFFFF8F6267E040D8A0638C576DFBA4F0F6D6 in "token contract address"
- 5.Click "add custom token"
Q: I have transferred EQ tokens to Ethereum but don’t see them in my Metamask wallet. What should I do?
A: You need to add erc-20 EQ tokens to Metamask. Here is a quick guide:
- 1.Select Ethereum network
- 2.Click "import tokens"
- 3.Select "custom token"
- 4.Paste 0xA5eDE2FEE620ac3d68065EC01F26F9dd99850B82 in "token contract address"
- 5.Click "add custom token"
Q: What is sibling2004?
A: Moonbeam's sovereign address in Equilibrium parachain will show up as "sibling:2004" in explorer when withdrawing EQ to Moonbeam network. This is due to the way addresses are encoded for scalability purposes.
Q: Will I earn APR with only EQ staking?
A: No, staking EQ does not earn EQ rewards directly. Instead it multiplies EQ farming rewards earned in other pools.
Q: Infinite loading screen with cube and "Please wait..."
A: Clear browser cash and add a different Moonbeam node (try https://rpc.ankr.com/moonbeam). If this does not solve the issue, try other nodes from this list. Reinstalling Metamask might help as well. If none of the above works, please contact support on Discord here
Q: How to withdraw EQ from Borrow
A: You can withdraw your EQ by submitting a transaction manually using the following guide:
- 1.
- 2.Select your account. You might need to clear cache and reinstall Polkadot.js extension for your account to be detected
- 3.Select “subaccounts” in “submit the following extrinsic” field
- 4.Select “Borrower” in subaccType
- 5.Input 25969 in “asset: u64 (Asset)”
- 6.Input desired amount in “amount:128 (balance)” and add nine zeros to it (fraction).
- 7.Click “Submit transaction”
Here is an example of what the submit extrinsic page should look like:
Q: I participated in a Republic event, where I can claim my tokens?
A: Navigate to Earn - Pools - EQ Staking - My staking or use the direct link: https://app.equilibrium.io/earn/eq-staking
Q: Where can I find my crowdloan rewards?
Q: How long do Moonbeam and ETH withdrawals/deposits take?
A: Please allow up to 15 mins for Moonbeam withdrawals and up to 60 mins for Ethereum transactions to go through.
Q: Why does my collateral decrease when I borrow assets against it?
A: This happens if a user doesn't have EQ tokens in the borrower account. Please make sure to always keep EQ in the borrower account to pay interest fees.
Q: How much EQ should I keep in my borrower account?
A: To get an estimate of how much EQ would be taken from account please refer to Interest rates model section
Q: I can not claim EQ from NUT swap in "Allocation". What should I do?
A: You need to copy the error message, sign it externally and paste back in using the following guide:
Last modified 6mo ago